Masthead Cypress

Masthead T-shirt: Black & Cypress
160 gsm Pure Cotton
Soft hand print
Enzyme wash
Regular  fit

All Tracks apparel orders are shipped via Australia Post Standard Parcel Delivery.
We currently do not offer express shipping.

• Processing Time: Orders are typically processed and dispatched within 2–4 business days.
• Delivery Time: Australia Post standard delivery takes up to 6 business days after dispatch, depending on your location.
• Tracking: You will receive tracking information via email once your order has been shipped.
• Shipping Areas: We currently ship to Australia, New Zealand, and a selection of international regions. If your country isn’t listed at checkout, please contact us at orders@tracksmag.com.au

International Taxes & Duties
Prices exclude any import taxes, duties and clearance fees charged by your country’s customs authority. These (if applicable) are payable by you to the carrier before delivery. We don’t control these charges or delivery delays caused by customs.

For further questions, contact us at orders@tracksmag.com.au

Returns Policy: 15-day Return Period
Tracks wants to assure you are 100% satisfied with the product you purchased, which is why we offer a hassle free 15 day return period on all items ordered via online store. (This excludes prints and framed prints from the print store).

Eligibility for Returns:

• Unused, unworn, and unwashed.
• In their original condition, with all tags and packaging intact.
• Accompanied by proof of purchase (e.g., receipt or order confirmation).

Non-Returnable Items: The following items are not eligible for returns:

• Sale or clearance items 
• Gift cards.
• Items damaged due to misuse, improper care, or normal wear and tear.

Return Process:
Please contact Tracks at orders@tracksmag.com.au first to notify us of the issue. 

The return time frame starts from the original ship date

The customer needs to be advised to return the item to the following address and email tracking for the parcel so we can arrange the exchange. 

Once the item has been received then the exchange can be processed. 

Exchanges:
We offer free exchanges for the same item in a different size or color, subject to availability.

To request an exchange, follow the same steps as outlined in the return process and indicate your preference for an exchange.

Refunds:
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item(s).

Shipping fees are non-refundable unless the return is due to a defect or error on our part.

$7.00 restocking fee applied per return package

International Returns:
Customers are responsible for return shipping costs on international orders.

Customs duties and taxes are non-refundable.

Contact Us:
For any questions or concerns about our return policy, please reach out to our customer service team:

Email: orders@tracksmedia.com.au

Hours: Monday to Friday: 9am to 5pm (AEST)

All orders received after 11am on the cut-off date will be delivered as quickly as possible, but may not arrive till after Christmas.

Parcel Post

• Monday 22 December: NSW deliveries
• Friday 19 December: VIC, QLD, SA, ACT deliveries
• Friday 12 December: WA, NT, TAS deliveries

These dates only apply to Apparel, Magazines & Books. All print orders are custom made to order so can take up to 4 weeks. See more here https://shop.tracksmag.com.au/pages/shipping

Important Information:

• Please allow additional time for items being sent outside a metro area or being lodged over the counter.
• Ecommerce orders must be placed in the system by 11am on the dates listed above.
• Any orders received after 11am on the dates listed will be delivered as quickly as possible but may not arrive till after Christmas.
• Please anticipate delays for all delivery carriers as volumes dramatically increase the closer we get to Christmas.
  
• Australia Post will deliver items sent after the above dates as quickly as possible, but they may not arrive until after Christmas.

 
Thank you,
The Tracks Team